Terms and conditions | Mysite

Insurance and Public Liability


Quaotic holds public liability insurance, however I hold no liability for any incidents before or after the tour completion, or while you are off the vehicle.


If you are a visitor to the area on vacation it is strongly recommended that you purchase your personal travel insurance before you travel, no matter how short the tour or your vacation is to ensure you are adequately covered for circumstances beyond your control i.e. cancelled/missed flights, strikes, weather conditions, sickness, inability to travel as full cancellation penalties will apply. It is advisable to contact your insurance provider for the information on the policy that best suits your travel requirements.

Health and Safety


Whilst travelling on board my vehicle and in the cellar doors, there is to be no consumption of own alcohol, or smoking of cigars/cigarettes/vaping. No glass drink containers on the vehicle.


Any damage incurred to the vehicle by patrons will be paid in full by them within seven (7) days including a cleaning fee of no less than $50, this also applies to spilt milk on the vehicle.


Seat belts must be worn at all times.


Quaotic encourages responsible drinking, and polite behaviour. If it is felt in the opinion of the driver, that the comfort & safety of passengers is being compromised, the offending party shall no longer participate on the tour. They will be dropped off at a safe location and Quaotic will arrange a taxi, at the clients own personal cost, to make their own way back to their accommodation.


Tour Variations/Cancellations


  • Tour variations and cancellations may occur due to entertainment or activity closures, last minute changes received from vineyards or traffic disruptions.

  • If any of these circumstances should arise, Quaotic will revise the itinerary to impact as little as possible on the remainder of the tour. If the tour is cancelled completely, Quaotic will try to re-book the clients for a date convenient to both parties, or refund monies in full.

  • A tour may be cancelled if the minimum number of passengers cannot be booked

Cancellation Penalties

 For all bookings made with Quaotic the following penalties apply:

  • For all cancellations 20% admin fee will be charged on total tour amount.

  • For cancellations between 2-14 days 30% cancellation penalty applies on total tour amount.

  • For cancellations with less than 48 hours notice or "no show" 100% cancellation penalty applies on total tour amount.

General Terms


  • Regular shopping trips - Seats for babies and small children can be arranged after April. Please notify at booking for the need for a child seat. Unfortunately at this time due to the limited number of seats available, all seats are the same price no matter that age of the passenger.

  •  Children over the age of 12 may join a tour at the discretion of management.

  •  Maximum of 11 passengers per vehicle.

  •  All prices quoted are in Australian Dollars and include GST.

  •  All tours are escorted by a certified passenger vehicle driver.

  •  Proof of age may be requested at the discretion of wineries.

  •  I accept no responsibility for passengers missing the tour if pick up location is changed and I am not advised.

  •  I accept no responsibility for lost or stolen property.

  •  I reserve the right to alter any part of the itinerary without notice.

  •  Passengers must pay for tours prior to embarkation.

  •  Individuals are responsible for any damage inflicted on our vehicles or at any stop on the tour.

  • Quaotic can refuse to take a booking for any reason. If the booking has been paid for the money will be returned in full if the booking is refused.


Payment Requirements and options

Credit card or Paypal payments are required at the time of booking. Regular shopping/medical trips to Mount Gambier and Hamilton can be paid at boarding but must be booked in advance.



Tel: 0401 203 447


ABN: 69267087710

Quick links


Terms and conditions

Privacy policy


Unaccompanied children/freight/animals - please see FAQ page

  • Black Facebook Icon

© 2023 by Quaotic